Returns & refunds

If your piece is not right for you, contact us within 30 days of delivery to request a return.

Starting a return

Email [email protected] with your order number and the item you would like to return. We will provide the return address and packing instructions. Please wait for those instructions before sending anything back.

For a change-of-mind return, the statue must be unused, complete and in its original condition, with the original protective packaging. Pack it securely for the return journey.

Return shipping

You are responsible for return shipping costs unless the return is due to a product quality issue or an error on our part. For change-of-mind returns, any original shipping charge is not refundable, except where required by law. We will confirm the return destination and any applicable costs before you send the parcel. Use a tracked service and keep proof of dispatch.

Damaged, defective or incorrect items

Please contact us as soon as you discover the problem. Keep the item, outer box and protective packaging, and send photographs showing the issue, the item and the shipping label.

We will arrange an appropriate replacement or refund. We cover return shipping when the return is due to a product quality issue or an error on our part, including items that arrive damaged or were sent incorrectly.

Receiving your refund

After receiving and inspecting the return, we will email you the outcome. Approved refunds are issued to the original payment method within five business days. Your bank or payment provider may take additional time to show the credit.

Changing or cancelling an order

Contact us promptly if you need to change or cancel an order. Once it has been dispatched, the return process applies. For a pre-order whose dispatch date remains unconfirmed, email us to request cancellation before dispatch.

This policy does not limit any rights you have under applicable consumer law.