Frequently asked questions

Yes. These are different English spellings of the name of the bodhisattva of compassion. You may also see Guan Yin or Kwan Yin.

Measure the available height, width and depth of your shelf or altar, leaving room around the figure. Use the dimensions for your selected option on the product page; photographs alone do not show scale.

The collection includes ceramic and porcelain, wood, stone, brass and copper. Each product page identifies its material and finish. For a particular look, start with porcelain, wood or brass.

Yes. Select an option to see the photographs available for that specification. Some options have additional views or a video; others have one photograph. Details such as the face, crown or base can vary between sizes, so check the option you intend to order.

Shipping is free to Group A destinations, US$29.99 per order to Group B, and US$49.99 to other destinations available at checkout. Estimated transit is 5–9, 6–11 or 7–13 business days, depending on the group, plus 1–3 business days for preparation. See our shipping policy for the country lists and full details.

A pre-order is available to purchase before it is ready to dispatch. The product page gives the information available for that item. If it says the dispatch date is to be confirmed, a shipping date has not yet been set.

Email [email protected] as soon as possible with your order number and requested change. Once a parcel has been dispatched, changes may no longer be possible.

Contact us within 30 days of delivery. A change-of-mind return must be unused, complete and in its original condition with the original protective packaging. You pay return shipping unless the return is due to a product quality issue or an error on our part. We cover return shipping in those cases, including damaged or incorrectly sent items. See our returns and refunds policy.

Keep the statue and all packaging, and email us your order number with photographs of the damage, outer box and shipping label. We will help you with the next steps.

Check the product description for a stated outdoor use. If none is given, choose an indoor position. Exposure to rain, frost and direct sun can affect materials and surface finishes.

Place it on a stable surface and support the base when moving it. Dust gently with a soft, dry cloth or brush. Avoid abrasive cleaners, soaking and pressure on delicate details. Ask us before using any cleaning product on a painted or gilded finish.