Customer care

Privacy policy

GuanyinStatue.com is a specialist store by Azure Blanc. This policy explains how we handle information when you use GuanyinStatue.com, place an order or contact us.

Information we collect

When you order or contact us, we receive the details you provide, such as your name, email address, delivery and billing addresses, order information and messages. A telephone number may be needed for delivery.

The website also processes technical information, including your IP address, browser and device information, to operate the site and help prevent misuse.

How we use it

We use this information to process and deliver orders, answer questions, handle returns, maintain order records and protect the website. We also use it to meet applicable accounting and legal obligations.

Service providers

Relevant information is shared with the services needed to run the store and fulfil your order, such as website hosting, email services and delivery carriers. When an online payment method is used, its provider processes the information needed to complete or support that payment under its own privacy policy.

Orders are fulfilled from China, and information needed for delivery and support may be processed outside your country.

Cookies

The store uses cookies to remember shopping-cart and session information. You can manage cookies in your browser settings. Blocking essential cookies may prevent the cart, checkout or login from working correctly.

Reviews & linked content

If you submit a product review, your review and chosen display name may be shown publicly after approval. Do not include private contact or payment details in a review.

Links to other websites lead to services with their own privacy practices. Please review their policies when using them.

Records & your choices

We retain order and support records for customer service, accounting and legal purposes. You can contact us to request access to, correction of or deletion of your personal information. Some information may need to be retained to meet legal obligations or resolve an outstanding order or dispute.

For a privacy request, email [email protected]. We may ask for information needed to verify that the request relates to your own records.