Shipping & delivery

We prepare and pack your statue in China for international delivery. Shipping charges depend on your destination.

Preparation & delivery times

Allow 1–3 business days for order preparation after payment. Transit time starts when the carrier accepts your parcel. Pre-orders follow the dispatch information on their product page.

Group A: United States, United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Ireland, Singapore, Japan, Malaysia, Thailand, Vietnam, Indonesia, Philippines, South Korea, Hong Kong, Macao, Taiwan, Australia, New Zealand and United Arab Emirates.

Group B: Canada, Switzerland, Sweden, Norway, Denmark, Finland, Austria, Poland, Portugal, Greece, Saudi Arabia, Qatar, Kuwait and Oman.

Group C: Other destinations available at checkout. Enter your delivery address to confirm availability and the applicable shipping charge before paying.

Delivery estimates are not guaranteed arrival dates. Remote addresses, customs clearance, holidays and large or fragile pieces may take longer. Business days are Monday to Friday, excluding public holidays at origin and destination.

Tracking your parcel

We will email your tracking details after dispatch. The first carrier update can take 24–48 hours. The carrier is selected for your destination and parcel size.

Import duties & taxes

For Groups A and B, we cover import duties and taxes through our designated shipping route. If a payment is requested, contact us before paying.

For Group C, import duties, taxes and any customs or brokerage charges are payable by the recipient. You may also need to provide information requested by your local customs authority.

Changes or delivery problems

For an address change, email us as soon as possible; changes may not be possible after dispatch. If tracking has not updated for seven business days, or delivery is well beyond the estimate, contact us so we can investigate. A parcel confirmed lost will be replaced or refunded.

If your statue arrives damaged, keep the item and all packaging and send photographs with your order number to [email protected].